What You Should Know

Overcharge Claims

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Contents
Introduction
Overcharge Claims
Our Handling of Your Claim
Terms
FAQs

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Introduction

In the following sections, you will find information about filing overcharge claims

If you need more information concerning a specific claim prevention or administration problem, please contact your YRC Freight account executive or service center office.

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Overcharge Claims

Carriers must collect no more and no less than the lawful charges. Carrier files are subject to inspection by the Surface Transportation Board (STB) and must clearly substantiate the validity of an overcharge claim.

If you determine that YRC Freight has overcharged you by applying improper rates and charges for a shipment, you (as payer of the freight charges) or your agent should complete a YRC Freight Standard Form for Presentation of Overcharge Claims (F-154) to recover excess charges.

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Time Limits

The statute of limitations for acceptance of most overcharge claims is 180 days; please refer to Item 179 in Tariff 100 or your contract with YRC Freight for specific provisions.

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Filing the Claim

You may fax or mail your claim and the required documentation to:

YRC Overcharge Claims Department
P.O. Box 7914
Overland Park, KS 66211

Fax: 877-254-5010

Note: If you fax your claim, please do not send a duplicate in U.S. Mail.

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Documentation Requirements

In addition to the Standard Form for Presentation of Overcharge Claims, you must present the following documentation:

• Original paid invoice
• Certified copy of the original invoice if the claim is based on weight or valuation or if the shipment has been improperly described
• Original bill of lading, if not previously surrendered to the carrier for a prepaid shipment or if the claim is based on misrouting or valuation
• Weight certificate or certified statement when the claim is based on weight
• Copy or copies of any canceled checks (front and back), bank statements, or invoices showing deductions for the shipper or consignee
• Other information to support the overcharge claim

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Our Handling of Your Claim

After we have received your claim with the proper documentation, we will acknowledge its receipt within 30 days and resolve it within 60 days. You may check your claim status any time on my.yrcfreight.com.

If a delay in deciding your claim occurs, we ask for your understanding. If the delay is excessive, please call us at (913) 344-4064 or write to us concerning the status of your claim:

YRC Freight Overcharge Claims Department
P.O. Box 7914
Overland Park, KS 66211

Please include your YRC Freight claim number in all communications.

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Terms

Claimant name: The name of the customer for whom the claim is being submitted.

Claimant address: The location to which you would like all correspondence sent. You must provide a complete address (a P.O. Box is acceptable).

Claimant phone number: The area code and complete number that is provided should be a location that we can call to discuss any questions concerning the submitted claim.

Claimant number: A reference number that you assign to identify the claim. It can be alphabetical, numeric or a combination of both.

Total claim amount: The grand total of all dollars on the claim. The currency must be either U.S. or Canadian dollars. It cannot be a combination of both.

Nature of overcharge: Categorize your claim using the claim types below. Use only one claim type on each claim; if you have freight bills with different claim types, please enter them on separate claims.

• Accessorial applied incorrectly: An accessorial was added in error, or an incorrect amount was charged for the accessorial.
• Description or freight classification error: The shipment classification was incorrect per the NMFC.
• Duplicate payment for same shipment: You paid the same invoice twice.
• Paid in error/Other party should have paid: You paid an invoice that should have been paid by some other party.
• Paid more than amount billed: You paid more than the amount due.
• Weight discrepancy: Shipment was billed at an incorrect weight.
• Wrong discount applied: Shipment was rated with the wrong discount per your agreement.
• Wrong rate applied: Shipment was rated with the wrong base rates per your agreement.
• Other: All other issues; please provide comments to help us understand your claim.

Tariff Agency/Authority/Item/Subitem: You must enter a value in at least one of these fields if your claim is one of the following types:

• Accessorial applied incorrectly
• Description or freight classification error
• Weight discrepancy
• Wrong discount applied
• Wrong rate applied

TARIFF AGENT

RDWY	YRC Freight
REIM	YRC Freight
NONE	No tariff entered

Tariff Authority/Item/Subitem
The number of the pricing program that was expected to be used on the shipment. For example, Rdwy 607 123456 is a discount tariff; Rdwy 888 is a contract, which can be three to five digits with or without letters; or Reim 2980 123456.

Expected Discount or Expected Class

Expected discount: The discount percentage expected to be used on the shipment.

Expected class: The class expected to be used on the shipment.

PRO number: YRC Freight pro number, i.e., 1231234561

Claim amount for PRO: The dollar amount that coincides with each PRO number for which you are filing a claim.

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FAQs

Did you receive my claim or what is the status of my claim? Click here to find out the status of your overcharge claim.

I need an Overcharge Claim form. Avoid the hassle of printing and sending a form by filing your overcharge claim using our online claim form. Our Forms Library offers a PDF of the claim form.

What is the check I received for? In the body of the check it may say:

• Claims Overcharge Claims: We are making a payment on a claim that was submitted.
• Dup Claim from PMA: The Remittance Processing Center is reimbursing you for an overpayment.

You may also receive a disposition report with the check, which should give you a more-comprehensive reason for the check.

The refund I received was less than the claimed amount. You should find the reason for this on the disposition report that was sent with the check. Also, review any other attachments that you may have received.

Who are the participants on a specific shipment? Please review the bill of lading.

What is the draft information for the monies due to me? If we have approved the claim and monies are due to you, the draft data will show in the overcharge claim status tool.

What is the difference between the Overcharge Claim Department and the Cargo Claim Department?

• You should submit an overcharge claim when you think that the shipping charges you've paid on a shipment are incorrect.
• Submit a cargo claim when a shipment has loss, shortage or damage.

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