File a Cargo Claim Online
About File a Cargo Claim Online
Use File a Cargo Claim Online to submit a claim.
Note:
You may file your claim with the origin or destination transportation provider or with the provider on whose line the loss or damage occurred if known.
Definitions
- Claimant: Claim correspondence and payment will be sent to this address. Please use your mailing address (PO Box if applicable). If claim payment should be sent to an address different from the correspondence address, please complete the Remit To section.
Notes:
- A shipper, consignee or third party who has claim or title to the goods may file a claim.
- A private individual who has title to the goods may also file a claim. In this case, the claimant should enter his/her name in the Company Name field and attach supporting documentation (invoice or purchase agreement) to show how he/she is related to the shipment.
- Remit To: Complete this section only if claim payment should be sent to an address different from the correspondence or claimant address. Please use the mailing address (PO Box if applicable).
Filing a Claim
Simply follow these instructions to file a claim.
PRO Entry
- Enter a PRO number for the shipment for which you have a claim.
Note: PRO numbers can be no more than 10 digits, including a check digit.
- Select the claim type from the drop-down menu:
- Damage,
- Loss or
- Damage and Loss
- Click Submit; the claim information page appears.
Claim Information
- Complete the required fields in the Contact Information section for the Claimant and Remit-To party.
Note: To speed your claim entry, select a claimant or remit-to party from the drop-down menu in the section; contact information for your selection will appear in the fields.
- Complete the required fields in the description section.
Notes:
- After completing the # Claimed and Value Each fields, click the Extension field; the extension totals for you, and the total at the bottom of the table updates.
- Use the Add Row button to provide information for other items in the shipment. Use the Delete Last Row button to remove the last row you entered.
- If you have damaged goods, you must select a disposition option. Some disposition options require more information
Notes:
- This section does not appear if you are submitting a loss claim.
- Some disposition options require more information. Be sure to complete all fields for the option you've selected before submitting your claim.
- Enter the amount of remuneration you are requesting for your claim and the desired currency—U.S. or Canadian dollars.
- You must upload your complete, original invoice (all pages) that shows the price of the damaged goods. You may also choose to upload other supporting documentation.
- Click Preview to review your claim before submitting it. From the preview page, you may click the buttons at the bottom to:
- Cancel your submission.
- Modify your request, which returns you to the Claim Information page.
- Submit your request; an acknowledgement page will appear, which will include your claim number and show the documents you submitted with your claim.
- You may click View/Print and/or Email to obtain a copy of the claim form you submitted.
If you cannot submit your claim online, please fax or mail it to:
YRC Freight
Cargo Claims
P.O. Box 7903
Overland Park, KS 66207
Fax: 866-840-5691
Note: If you fax your claim, please do not mail a duplicate.
Mexico Parties on a Bill
If one of the parties to a bill is in Mexico, you must file your claim by mail, fax or email:
YRC Freight
P.O. Box 7903
Overland Park, KS 66207
Fax: 866-840-5691 or 913-905-8726
Email: cargoclaims@yrcfreight.com
Note: If you fax your claim, please do not mail a duplicate.
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Time Limits
The bill of lading contract specifies that we must receive a claim within nine months after the delivery of property or, in the case of nondelivery, within nine months of the date the shipment was picked up.
Shipments originating in Canada are subject to these Canadian Bill of Lading Contract Terms and Conditions:
- Notice of loss, damage or delay of goods must state the origin, destination, date of shipment and estimated amount of the claim.
- Notice of claim must be given in writing to the originating carrier or the delivering carrier within 60 days after delivery or, in the case of nondelivery, within 9 months of the shipment date.
- A final claim statement must be filed with a copy of the paid bill within nine months of the shipment date.
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Documentation Requirements
You must provide:
- A claim statement, indicating the merchandise that was lost or damaged and how the amount of the claim was determined.
- A delivery receipt with the loss or damage noted on it or a copy of the YRC Freight Inspection Report (ISC-219) as evidence of loss or damage.
- An invoice or other document establishing your cost for the lost or damaged goods or an invoice for repairs made to restore the merchandise to its original condition.
- For damage claims a photo or photos of the damaged product must be included to establish the nature and extent of damage.
The following documents by themselves are insufficient to file a claim:
- Bad order reports
- Appraisal reports
- Notations of exceptions on delivery receipts
- Inspection reports or requests
- Proof of delivery requests
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Our Handling of Your Claim
After we have received your claim with the proper documentation, we will acknowledge its receipt and attempt to settle it within 30 days.
Investigating some claims may take longer. If your claim cannot be settled within 120 days, YRC Freight will notify you immediately about what you need to do to conclude your claim. YRC Freight will continue to keep you informed at 60-day intervals until your claim is settled.
YRC Freight may refer your claim to other carriers if they were involved in the shipment's transport; we will notify you of this referral. It usually takes longer to investigate a connecting line claim than it does if YRC Freight is the only carrier involved.
If a delay in settling your claim occurs, we ask your understanding. If you think the delay is excessive, feel free to call us at (913) 344-5174 at any time or write to us concerning the status of your claim:
YRC Freight
Cargo Claims
P.O. Box 7903
Overland Park, KS 66207
Please include the YRC Freight claim number in all communications.
Check Status of Your YRC Freight Claim.
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e-mail 
800-548-0435